Lean Six Sigma Design & Management
Lean Six Sigma helps clients achieve operational speed, quality, cost reduction and customer satisfaction in the delivery of products and services - a key ingredient to achieve high performance and sustain competitive advantage in businesses and governmental organizations. We help clients address strategic priorities and transform operations by removing waste and driving high-quality business processes through the integration of the proven improvement methodologies of Lean (Speed) and Six Sigma (Quality).
In our experience, operating excellence is a key global driver of economic profit with analysis revealing that 30-80% of the costs in a service business are pure waste. Eliminating waste not only reduces costs, but more importantly allows a business to become faster and much more responsive to its customers, driving revenue growth. Our Lean Six Sigma services drive broad cultural change, create a common operations language and place great emphasis on creating the internal capability required for continuous improvement.
Our Lean Six Sigma Services helps clients reduce waste and/or variability through:
- Leading Lean Six Sigma projects.
- Mentoring executives sponsors on project selection and prioritization.
- Mentoring people to certification and/or projects to completion.
- Facilitating Kaizens.
- Identifying KPIs, Implementing Measurement Systems and Reporting Metrics.
We pride ourselves on working with our clients to foster a work environment conducive to promoting a Lean Six Sigma culture by:
- Engaging and involving the leadership team to manage and mentor their subordinates.
- Identify and implement key business metrics to monitor progress against objectives.
- Helping to select appropriate programs to build a culture of success.
- Develop the analytical and people skills necessary to operational excellence.
Client Example
Lean Six Sigma in Production Support
Working under the Clients supervision and with the current contract team, Rural America performed level 2 and 3 software development and support tasks on the current product as well as performing development of planned new releases. During this phase, estimated to be between 2 and 3 months, RAOO established performance metrics and ongoing measurement systems plus develop a Service Level Agreement to manage and report on going engagement performance. The Lean Sigma Leader guided this effort, implemented a dashboard / scorecard for management reporting and worked with the Client to implement SLA management.